At Netiness Technologies, we aim to ensure that you receive your networking products in good condition and as described. Please review the following policy before making a purchase.
Returns Policy Status
We currently do not accept general returns. However, eligible products that are defective or damaged may qualify for a replacement or refund in accordance with the conditions below.
Return Timeline
Customers have 3 days from the date of delivery to raise a return request for an eligible defective or damaged item.
Requests submitted after this period may not be accepted.
How to Raise a Return Request
If you receive a defective or damaged product:
Contact Netiness Technologies within 3 days of delivery.
Provide your order details and explain the issue.
Where necessary, provide photographs or other evidence of the damage or defect.
Wait for our team to review and confirm whether the item qualifies for a return.
Please do not send an item back before receiving confirmation from our team.
Refund Processing
For approved returns, refunds will be processed within 5 days of receiving and verifying the returned item.
Refund Options
Cash Refund Eligible customers may receive a cash refund after the returned product has been inspected and approved.
Replacement Where appropriate, we may replace a defective or damaged item with the same or a similar product, subject to availability.
Shipping Costs
Original Shipping: For eligible returns, the original shipping cost will be refunded.
Return Shipping: Netiness Technologies will cover the return shipping cost for approved eligible returns.
Important Conditions
Products must be returned in an appropriate condition for inspection.
Returns must be reported within 3 days of delivery.
Products damaged through misuse, improper installation, negligence, or unauthorized modification may not qualify.
Refunds and replacements are subject to verification and approval.
Product-specific warranty terms may apply where applicable.
Need Help?
If you have questions about our refund and returns policy or need to initiate a return, please contact Netiness Technologies through our website or customer service channels.
Netiness Technologies P.O. Box 16122-00100 Munyu Business Center, Munyu Road Nairobi, Kenya Phone: 0711 672 235
We’re committed to handling eligible returns fairly and helping ensure you have a satisfactory shopping experience.
